Tim Kelsey, NHS England's National Director for Patients and Information, said:

Tim Kelsey, NHS England's National Director for Patients and Information, said:  "At the heart of the tragedy of Mid Staffordshire was one simple lesson: the NHS has got to do better at listening to patients and doing something about what they say. Health Secretary Jeremy Hunt: 'This is an historic moment for the NHS'
http://mindrelaxedandenjoy.blogspot.com/2013/07/nhs-ward-ratings-patient-led-revolution.html
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